Order Cancellations
Shopify, unfortunately, has a limitation in its service: a fulfillment order cannot be canceled without a cancellation_request. Therefore, to cancel a fulfillment order, it must be done through your store's Shopify Admin panel.
The process of cancelling a fulfillment
When you want to cancel an order that has been pushed to eWarehousing, make sure it has the following status:
Next press the 3 dots in the upper right corner and select Request cancellation. A request to our app has been sent to cancel the order fulfillment in eWarehousing.
The following 2 things may happen:
23 October 2025